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DETROIT – The company that provides 911 services to police departments in most of Michigan is investigating exactly what led to a statewide emergency line outage that lasted about five hours Friday morning. 

The company, Marquette-based Peninsula Fiber Network, says a third-party power issue caused its fiber optic equipment to crash at about 2:30 a.m. Friday. 

When power was restored to the fiber optic equipment, it didn’t properly reboot, said Peninsula Fiber Network General Manager David McCartney. That knocked local, county and state police 911 call centers offline and left local authorities scrambling to alert residents to call their local law enforcement agency’s non-emergency line if 911 isn’t working. 

Peninsula Fiber Network alerted law enforcement agencies across the state immediately after learning of the outage, McCartney said. Services were restored at about 7:15 a.m.

“We are working very hard to figure out exactly what happened and why,” McCartney said. 



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